Terms of Service

Effective date: February 2026

Welcome to Zaya. By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully.

1. About the service

Zaya is an AI-powered conversation partner designed to help you better understand yourself, clarify your thoughts, and prepare for important conversations in your life. Zaya exists to improve your human relationships, not to replace them.

2. Eligibility

You must be at least 18 years old to use Zaya. By using the service, you confirm that you meet this age requirement.

3. Your account

When you sign up for Zaya, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorised use.

4. Acceptable use

You agree to use Zaya for personal, non-commercial purposes and in a manner consistent with its intended purpose. You agree not to:

• Use the service to harm, harass, or exploit others.
• Attempt to reverse-engineer, copy, or extract the underlying AI models.
• Use automated systems to access the service without our permission.
• Misrepresent yourself or impersonate another person.
• Use the service for any illegal purpose.

5. Your content

You retain ownership of the content you share during your conversations with Zaya. We do not claim ownership of your thoughts, reflections, or personal insights. Please refer to our Privacy Policy for details on how your data is handled.

6. Intellectual property

The Zaya name, logo, design, and all associated content are the intellectual property of Zaya and are protected by applicable copyright and trademark laws. You may not use our branding without prior written permission.

7. Limitation of liability

Zaya is provided "as is" without warranties of any kind. We do our best to provide helpful, thoughtful guidance, but we cannot guarantee specific outcomes. Zaya is not responsible for any decisions you make based on your interactions with the service.

To the maximum extent permitted by law, Zaya shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

8. Service availability

We strive to keep Zaya available at all times, but we cannot guarantee uninterrupted access. We may occasionally need to perform maintenance or updates that temporarily affect availability. We will try to notify you in advance when possible.

9. Changes to these terms

We may update these Terms of Service from time to time. If we make significant changes, we will notify you via email or through the service. Your continued use of Zaya after the changes take effect constitutes your acceptance of the revised terms.

10. Termination

You can stop using Zaya and delete your account at any time. We reserve the right to suspend or terminate your access if you violate these terms or use the service in a way that could harm other users or the platform.

11. Governing law

These Terms of Service are governed by the laws of Italy and the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Italy.

12. Contact

If you have questions about these terms, please reach out to us.